The Announcements page is to inform the university community of the status and or security of University of Chicago resources - specifically IT Services and facilities resources (i.e. network, buildings, etc.) http://hp-announce.uchicago.edu Thu, 23 May 2013 12:15:34 CDT FeedCreator 1.7.2 Copyright 2013, University of Chicago Networking Services & Information Technologies support@uchicago.edu weberror@listhost.uchicago.edu http://blogs.law.harvard.edu/tech/rss 30 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1269 May 12, 2013 - The upgrade to our primary administrative database server is complete. Alan Takaoka - IT Services <alantak@uchicago.edu> IT Services Sun, 12 May 2013 07:19:33 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1269 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1268 May 11, 2013 - On Sunday, May 12 between midnight and 6 am, we will be performing an upgrade to our primary administrative database server. This necessary work will result in an outage of several administrative web applications for up to two hours. Several portlets in the University portal, my.Uchicago.edu, will also be unavailable. During the outage, a note will appear in place of these sites informing users that the site is undergoing maintenance. We will test these sites after the upgrade is complete. Corey Liss - IT Services <cpl1@uchicago.edu> IT Services Sat, 11 May 2013 10:57:23 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1268 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1267 May 8, 2013 - At approximately 12:40 p.m. a hard drive failure on a wireless gateway device disrupted non-secure wireless (SSID: uchicago) on the North side of campus. ITS technicians were able to manually fail over to a redundant device and restore service by 12:55 p.m. Secure wireless (SSID: uchicago-secure), Eduroam, and the Guest network were unaffected. Corey Liss - IT Services <cpl1@uchicago.edu> IT Services Wed, 08 May 2013 13:20:11 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1267 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1264 Apr. 30, 2013 - As of 2:15 p.m., access to the Intercall audioconference service has been fully restored. If you are still seeing issues, please contact the ITS Service Desk at 2-5800. Recap of event: At approximately 1 p.m., the toll-free dial-up number to the University's audioconference vendor, Intercall, stopped working. Callers were unable to connect consistently via the toll-free number. As of 2:15 p.m. Intercall believes that the issue has been resolved; ITS's tests are validating this belief. Corey Liss - IT Services <cpl1@uchicago.edu> IT Services Tue, 30 Apr 2013 14:26:06 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1264 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1263 Apr. 30, 2013 - As of 1:30 p.m., ITS is aware of problems dialing in to the Intercall service used by the University for audioconferences. Calls to the standard Intercall toll-free 866 number are not connecting consistently. If you cannot get through to the automated service, you can still call into the University conference bridge by the direct number, +1-281-319-9162. ITS is working with Intercall to restore normal service as soon as possible. Corey Liss - IT Services <cpl1@uchicago.edu> IT Services Tue, 30 Apr 2013 13:47:36 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1263 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1262 Apr. 22, 2013 - As of 9 p.m. the emergency maintenance on CTV is complete. CTV service to both wired internet connections and set-top boxes is fully restored. Corey Liss - IT Services <cpl1@uchicago.edu> IT Services Mon, 22 Apr 2013 21:03:51 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1262 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1261 Apr. 22, 2013 - CTV will be unavailable beginning at 5 p.m. today for emergency maintenance to restore service to any set top boxes still experiencing access issues, and to prevent future service interruptions. We anticipate that the service will return to full functionality by 9:00 pm. Corey Liss - IT Services <cpl1@uchicago.edu> IT Services Mon, 22 Apr 2013 16:34:35 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1261 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1260 Apr. 19, 2013 - As of 6 p.m., service to most cTV set-top boxes has been restored. IT Services will continue to work over the weekend to fully restore set-top box service. In the meantime, cTV continues to be available via a web browser from any computer using the wired network. Corey Liss - IT Services <cpl1@uchicago.edu> IT Services Fri, 19 Apr 2013 18:17:04 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1260 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1259 Apr. 19, 2013 - Although troubleshooting on Friday morning did restore service to some boxes, some guests and residents in International House, the Quad Club, and student housing are still unable to access cTV programming via television set top boxes. We are working over the weekend to restore this service as soon as possible. The cTV service continues to be available via a web browser from any computer using the wired network. Corey Liss - IT Services <cpl1@uchicago.edu> IT Services Fri, 19 Apr 2013 15:46:19 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1259 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1258 Apr. 17, 2013 - Some guests and residents in International House, the Quad Club, and student housing are currently unable to access CTV programming via television set top boxes. We are working with our vendor and data center personnel to restore this service as soon as possible. We expect that set top box service will be restored before noon on Friday, April 19th. The CTV service continues to be available via a web browser from any computer using the wired network. Corey Liss - IT Services <cpl1@uchicago.edu> IT Services Wed, 17 Apr 2013 21:41:38 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1258 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1250 March 26, 2013 - Beginning at 7:20am, high network traffic resulted in severe degradation or unavailability of several services in the IT Services data centers. The source of the traffic volume was isolated, restoring normal service by 7:50am. Kay Sandacz - IT Services <xkas@uchicago.edu> IT Services Tue, 26 Mar 2013 08:14:36 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1250 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1245 Mar. 8, 2013 - As of 11 a.m., phone service to and from Gleacher and 401 N Michigan is operating normally. Recap of event: At 7:50 a.m., IT Services began receiving reports that clients at the Gleacher location of the Booth School of Business were unable to place outbound phone calls, and that some inbound calls were also failing. Later reports confirmed that 401 N Michigan was experiencing the same problem. ITS technicians traced the problem to a configuration error in a network switch and fully restored service by 11 a.m. Corey Liss - IT Services <cpl1@uchicago.edu> IT Services Fri, 08 Mar 2013 11:36:04 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1245 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1244 Mar. 8, 2013 - As of 9:30 a.m., ITS technicians have put in a workaround to temporarily restore outbound phone service to Gleacher and 401 N Michigan. Some inbound calls are still failing. ITS technicians are working to restore full service. The next status update will be at noon. Recap of event: At 7:50 a.m., IT Services began receiving reports that clients at the Gleacher location of the Booth School of Business were unable to place outbound phone calls, and that some inbound calls were also failing. Later reports confirmed that 401 N Michigan was experiencing the same problem. As of 9:30 a.m., a temporary workaround has restored outbound phone calls. Corey Liss - IT Services <cpl1@uchicago.edu> IT Services Fri, 08 Mar 2013 09:51:03 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1244 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1243 March 8, 2013. At 7:50am, IT Services began receiving reports that clients at the Gleacher location of the Booth School of Business are unable to place outbound calls. There's some indication that inbound calls are also failing. We anticipate clients at 401 N. Michigan are having similar issues. IT Services technicians are working to resolve the issues. Kay Sandacz - IT Services <xkas@uchicago.edu> IT Services Fri, 08 Mar 2013 08:59:41 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1243 http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1237 Feb. 10, 2013 - As of 12:30 p.m., power has been restored to campus and the network in the affected locations has been fully restored. Recap of event: At approximately 10:30 a.m., the south side of the Quads and some buildings east of the Quads between 58th and 59th St. lost electrical power; power was restored at approximately 12:30 p.m. No ITS services were affected outside the buildings which lost power. Corey Liss - IT Services <cpl1@uchicago.edu> IT Services Sun, 10 Feb 2013 12:39:39 CDT http://hp-announce.uchicago.edu/fullArticle.php?areaStatusChangeID=1237