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RESOLVED: answers.uchicago.edu knowledgebase unavailable

June 19, 2014 - As of 1:00 a.m. on June 19, 2014 the answers.uchicago.edu knowledgebase has been restored to normal operation.

Recap of event: At approximately 8:20 a.m. on June 18, 2014, the answers.uchicago.edu knowledgebase became unavailable due to a network problem at the off-campus provider which hosts the service for us. ITS engaged with the provider and answers.uchicago.edu was partially restored by 10:30 a.m. on June 18, 2014, but content was read-only while full recovery was in progress. As of 1:00 a.m. on June 19, 2014 full service was restored and content was once again able to be edited.