The University of Chicago

The University of Chicago Status Announcement

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IT Services - Green
IT Services - Green
Facilities - Green
Facilities - Green

IT Services
04-14-2014 12:59 PM Green RESOLVED: Widespread Systems Outage

Apr. 14, 2014 - As of 1 p.m. email is back up, though some users may still see slow performance for a while as their mailboxes finish resynchronizing. All other services are operating normally.

Recap of event: At approximately 4 a.m. a power equipment failure at the 6045 data center caused a widespread service outage, including email, secure wireless, web authentication, my.Uchicago, and several administrative applications. Service was fully restored by 1 p.m.

04-03-2014 3:05 PM Green RESOLVED: Network Issues on Campus

Apr. 3, 2014 - As of 1:30 p.m. network service on campus is operating normally.

Recap of event: At approximately 6 a.m. this morning, a power spike related to the concurrent electrical storm led to a failure of network equipment in several buildings on campus, including Burton Judon Courts, Erman Biology, Rockefeller Chapel, Judd Hall, and 5736 Woodlawn. By 10 a.m. service was restored to all sites except Erman and Rockefeller; service to those two buildings was restored by 1:30 p.m.

03-21-2014 8:05 PM Green RESTORED: Voicemail Service

Mar. 21, 2014 - As of 7:45 p.m. voicemail is functioning normally.

Recap of event: At approximately 4:30 p.m., a power issue caused a legacy voicemail system still used by several departments on campus to crash. ITS voice engineers were able to work with the vendor to fully restore service by 7:45 p.m.

02-11-2014 3:22 PM Green RESOLVED: Issues with DHCP (wireless and wired network)

Feb. 11, 2014 - As of 3:15 p.m. all network services are operating normally.

Recap of event: At approximately 2 p.m. a CPU spike on our primary DHCP server caused it to fail. Since DHCP provides dynamic network addressing to wireless devices and many wired devices on campus, the dependent devices began to lose their network connections beginning around 2:15 p.m. ITS network engineers were able to force a fail over and restore full service by 3:15 p.m., and will be investigating the cause of the CPU spike to ensure this does not happen again.

11-27-2013 10:38 AM Green RESOLVED: UChicagoTime time recording application inaccessible

November 27, 2013. Access to UchicagoTime has been restored by the vendor.

Recap of event: Routine overnight maintenance by the vendor of UChicagoTime exceeded the scheduled window, leaving the application inaccessible. The service was restored for staff submitting their time at approximately 10:00am with full restoration around 12:00pm.

11-14-2013 2:41 PM Green Resolved: Problems with International Calls from Campus Phones

Nov. 14, 2013 - As of 1:45 p.m. international calling is working normally.

Recap of event: At approximately 12 noon, an issue at the University's long-distance provider began causing international calls placed from campus phones to fail. The provider was able to restore service by 1:45 p.m. Domestic long-distance and local calls were unaffected.

10-09-2013 12:20 PM Green RESOLVED: Problems accessing off-campus sites on eduroam and uchicago-secure

Oct. 9, 2013 - As of 12 noon, wireless service is working normally.

Recap of event: At approximately 10 a.m., some users on the uchicago-secure and eduroam wireless SSIDs stopped being able to access off-campus sites. This was a cascade effect of resolving general network issues earlier this morning. ITS network engineers will be investigating the entire chain of events to develop processes that will prevent this from happening again.

10-09-2013 10:43 AM Green RESOLVED: Network Connectivity Issues

Oct. 9, 2013 - As of 10:30 a.m. all services apart from some wireless access have been restored.

Recap of event: At approximately 7:45 a.m. a network hardware issue caused some users to have trouble accessing network services on the south side of campus, as well as VPN connections from off-campus. Cascade effects from resolving this problem caused caused campuswide disruption for some specific applications. As of 10:30 a.m. all application access has been restored, though a separate issue still exists for uchicago-secure wireless.

07-16-2013 11:00 AM Green RESOLVED: sporadic issues with uchicago-secure, eduroam
Jul 16, 2013 - Beginning at approximately 10am, IT Services received reports that some but not all users of secure wireless (uchicago-secure and eduroam) were unable to access off-campus sites. Network engineers restored functionality by 10:45am and continue to investigate the underlying cause.
06-20-2013 7:39 AM Green RESOLVED: Intermittent issues with local area code calls
Jun. 20, 2013 - As of midnight, AT&T has resolved the issues in their infrastructure and phone service is functioning normally. Recap of event: Beginning at approximately 1pm Jun 19 2013, calls over AT&T in Chicago randomly failed or experienced poor call quality. AT&T identified the issue in their infrastructure which required several hours to fully repair. IT Services has made several test calls to and from the university and hospitals to confirm the repair.
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04-16-2014 12:06 PM Green Enhancements to South University Avenue between 57th and 59th streets
Improvements will be made this month to enhance pedestrian access to the main quadrangles from 58th Street. The intersection of east 58th Street and University Avenue will be closed to vehicle traffic between Monday, April 21, through Monday, April 28, to accommodate the work.
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04-01-2014 1:59 PM Green Medical Center Parking
The City of Chicago will close a portion of 57th Street between Cottage Grove Avenue and south Maryland Avenue beginning Monday, April 7 through Friday, Aug. 22 to accommodate construction of an eight-story parking garage near the Center for Care and Discovery. The garage is set to open in February 2015.
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03-28-2014 2:35 PM Green Construction at 5225 S. Cottage Grove Ave.
Below are the site activities for the construction project located at 5225 S. Cottage Grove Ave. for the next two weeks. Work will take place Monday through Saturday; noisy construction will not begin before 8 a.m. and standard working hours will be 8 a.m. to 8 p.m.; Sunday working hours are 10 a.m. to 8 p.m.
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03-28-2014 2:23 PM Green Campus North Field Relocation to south 61st Street and Woodlawn Avenue
Beginning at 8 a.m. on Wednesday, April 2, the construction fencing around the campus north field relocation will be expanded.
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01-10-2014 2:41 PM Green Demolition at 5225 S. Cottage Grove Ave.
Demolition will begin this month on the existing structure located at 5225 S. Cottage Grove Ave. Standard working hours will be 8 a.m. to 8 p.m. Monday through Saturday; Sunday working hours are 10 a.m. to 8 p.m.
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