The University of Chicago

The University of Chicago Status Announcement

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IT Services - Green
IT Services - Green


IT Services
04-15-2015 2:06 PM Green Please visit http://it-status.uchicago.edu/ for status updates

IT Services is no longer using this site to provide status updates. We have transitioned to a new vendor, StatusPage, which provides an offsite location for updates, as well as SMS and email subscription offers. To see the current status of services, please go to http://it-status.uchicago.edu.

For more information about subscribing to StatusPage alerts, see https://answers.uchicago.edu/page.php?id=46710.

03-18-2015 7:55 AM Green RESOLVED: Campus Connectivity Outage
Mar. 18, 2015 - At 6:46 a.m., internet connectivity was cut off between the campus and off-campus resources. Pre-existing connections usually remained open but new connections could not be opened across the campus border in either direction. ITS network engineers were able to isolate the problem to an error on the campus border firewall and restore normal service by 7:29 a.m.
03-04-2015 10:52 AM Green RESOLVED: Issue with Call Centers

Mar. 4, 2015 - As of 11 a.m. campus call centers are operating normally.

Recap of event: Between approximately 7:15 and 10:30 a.m. people trying to reach campus call centers may have experiencd long hold times or been unable to get through because of an issue on the back end call center servers. ITS engineers were able to re-synchronize the servers and normal service was restored gradually between 10:30 and 11 a.m.

03-04-2015 9:16 AM Yellow Issue with Campus Call Centers
Mar. 4, 2015 - We are currently experiencing an issue with campus call centers (including the ITS service desk) which may cause problems for people trying to reach those centers, including long hold times or an inability to get through. Email (or chat, if available) will still work normally. ITS engineers are working to resolve the issue.
02-18-2015 11:39 PM Green RESOLVED: Tank, Webshare, Business Objects, Website Disruption

Feb. 18, 2015 - As of 11:30 p.m., Tank, Webshare, Business Objects, and all websites are back up and running. Tank performance may be occasionally slow until disabled hardware can be fully repaired.

Recap of event: At approximately 3:15 p.m., a storage device failure disrupted a number of ITS services, including Tank fileshares; Webshare; and several campus websites (including news.uchicago.edu, cnet.uchicago.edu, and others). Additionally, Business Objects reporting service was disrupted due to dependency on Tank. ITS engineers and the vendor were able to restore service by 11:30 p.m.

02-12-2015 1:20 PM Green RESOLVED: Network Connectivity Issues

Feb. 12, 2015 - As of 1 p.m., campus network service is restored. Email to mailing lists was delayed during the outage and is currently being delivered.

Recap of event: At approximately 9:45 a.m., an equipment failure began causing network connectivity issues on the southeast side of campus. Buildings in that location had problems connecting to some services as well as general connectivity problems. Additionally, email to mailing lists was delayed, and VPN service was unavailable during the outage. ITS engineers are continuing to monitor the situation to make sure service remains stable.

01-27-2015 11:54 AM Green RESOLVED: Gargoyle/Student Systems Emergency Maintenance

Jan. 27, 2014 - As of 12 noon, Gargoyle, facultyaccess, staffaccess, Enrollment Manager, and classes.uchicago.edu are all now operating normally.

Recap of event: Overnight processing errors on the night of Jan. 26-27 caused data between Gargoyle and other applications to get out of sync. As a result, Gargoyle and related applications were brought down for emergency maintenance at 8 a.m. Jan. 27 to re-run the overnight processing. All applications were restored to normal service by 12 noon.

01-26-2015 3:37 PM Green RESOLVED - Workday Performance Issues

Jan. 26, 2015 - Workday is now operating normally.

Recap of event: On the morning of Jan. 26, Workday began experiencing intermittent performance issues due to a problem at the vendor's data center. The vendor was able to resolve the problem and restore normal service by 3 p.m.

01-16-2015 3:44 PM Green Workday Service Restored

Jan. 16, 2015 - Workday is now operating normally.

Recap of event: On the afternoon of Jan. 16, Workday began experiencing intermittent performance issues due to a problem at the vendor's data center. The vendor was able to resolve the problem and restore normal service by 3:35 p.m.

01-14-2015 6:49 PM Green RESOLVED: Network Latency Problem

Jan. 14, 2015 - As of 6:45 p.m., network service on campus is working normally.

Recap of event: At approximately 10:30 a.m. this morning, an issue arose on the campus network which caused slow performance or loss of connection for several applications, including Chalk, Delphi, Business Objects Reporting, cEikon, and some websites. People on the south side of campus also saw some generalized slow network performance, especially for off-campus connections. ITS network engineers were able to work around the problem and restore service by 6:45 p.m.

View all current events for IT Services