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NSIT - Green
NSIT - Green
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Facilities - Green


NSIT
10-30-2009 9:38 AM Green Find IT Restored
At approximately 9 a.m. CDT on 30 October 2009 Find IT has been restored to normal functionality.
10-29-2009 4:40 PM Yellow Find IT Unavailable
Find IT, NSIT's service catalog, is currently unavailable. We are in communication with the vendor to resolve this problem.
10-27-2009 10:19 PM Green VPN Logins Restored
On the afternoon of Tuesday, October 27th, NSIT began receiving reports of isolated problems logging in to the University VPN. The problem was tracked to a missing attribute on the users' CNetIDs. Further investigation revealed that approximately 10% of our users were incorrectly missing this attribute. The root cause of the problem was corrupted data in the database managing the VPN access group. As of 6:15 PM, this corruption has been cleaned out, correct information restored, and all eligible users can once again access the VPN.
10-27-2009 5:27 PM Yellow Email Issues Resolved; VPN issue still ongoing
Email being sent to @uchicago addresses is rotated through one of three mail servers for delivery. At approximately 2 PM Tuesday, 27 October, a cache problem on one of these servers caused incoming messages routed through that server to be returned to their senders. As of 5:15 PM, the cache problem has been cleared, and normal email delivery has been restored. This problem was unrelated to problems some users are having logging on to the VPN; NSIT staff are still working on that issue.
10-27-2009 4:59 PM Yellow Isolated VPN Login Problems
NSIT has received complaints that some users are unable to log in to the University VPN service. The issue has been traced to a missing attribute on the users' CNetIDs; further investigation suggests that this attribute is missing for around 10% of our users. NSIT staff are currently working to restore this attribute and normal VPN access. This problem is unrelated to ongoing problems with email delivery to @uchicago.edu addresses.
10-27-2009 4:53 PM Yellow Sporadic Bounces to @uchicago.edu addresses
NSIT has received reports of sporadic problems with email delivery; some messages sent to @uchicago.edu addresses are being returned to senders. The problem has been traced to one of the three incoming email servers we have in rotation, and NSIT staff is currently working to resolve the issue.
10-08-2009 2:50 PM Green Resolved: Slow Performance on cMail
NSIT Systems Engineers identified the cause for the slowness impacting a portion of the cMail system which began earlier this afternoon. An automated backup system erroneously began backing-up the storage system for one of the backend mail systems, which degraded the performance for users on that system. NSIT Systems Engineers cancelled the erroneous backup job at approximately 1:45PM. The impacted mail system has cleared its backlog and resumed normal operation.
10-08-2009 2:03 PM Yellow Updated: Slow Performance on cMail
NSIT Systems Engineers have identified the cause for the slowness impacting a portion of the cMail system which began earlier this afternoon. An automated backup system erroneously began backing-up the storage system for one of the backend mail systems, which degraded the performance for users on that system. NSIT Systems Engineers cancelled the erroneous backup job at approximately 1:45PM. Individuals may experience degraded performance as the impacted mail system returns to normal operation.
10-08-2009 1:35 PM Yellow Slow Performance on cMail
NSIT is aware of recent performance issues on cMail, our central standard email system. This tends to take the form of long delays or hangs when logging in or accessing email for some, but not all users. NSIT Systems Engineers are investigating the issue and we will post more information as it becomes available.
09-13-2009 11:20 PM Green Chalk Restored
Chalk, the University's central learning management system, experienced a filesystem failure during standard maintenance on the morning of Sunday, 13 September. As a result, Chalk was unavailable for most of the day Sunday while NSIT staff attempted to recover the drive; in the end, they were forced to reformat and restore from the Friday night backup. As of 11:15 PM, Chalk is once again fully functional. Files uploaded on Saturday will need to be re-uploaded; other changes (e.g. forum postings or tests/surveys) should be fine, as they would not have been on the affected drive.
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Facilities
09-21-2009 10:44 AM Green WEST CAMPUS UTILITY PLANT BOILER TESTING

On Wednesday, September 23, 2009 through the month of November, the West Campus Utility Plant will be starting up and testing steam boilers. The campus community can expect the following:

--Throughout the course of boiler testing, contaminant free steam vapor will be discharged intermittently through the utility plant rooftop venting system. The campus community may notice large plumes of steam vapor coming from the utility plant, but should not be alarmed as it is a normal part of testing.

--At times, the steam vapor discharged from the plant will be noisy. During work days, unusually loud noise levels may be heard from the utility plant. The project will follow the City of Chicago noise ordinance prohibiting noise generating work between 8PM and 8AM.

--The noise levels and steam vapor venting are part of boiler testing only. During normal plant operations, minimal noise and steam vapor will be produced.

Please contact Derrick Bailey, Project Manager for Facilities Services, at (773) 612-6162 with questions or concerns.

06-17-2009 3:05 PM Green Hines Laboratory Crane Lift -

Please be aware that Ellis Avenue between 57th and 59th Streets will be closed on Saturday, June 20, 2009 between 7:00 AM and 2:00 PM for a crane lift. Below is a list of activities the campus community can expect in regards to this work:

--NO traffic will be allowed on Ellis Avenue between 57th and 58th Streets.

--All parking will be eliminated on the west side of Ellis Avenue between 57th Street and the Bookstore, and all parking will be eliminated on the east side of Ellis Avenue between 57th Street and Jones Laboratory.

--Access from 59th Street going north on Ellis Avenue will be permitted only until 58th Street for parking and drop-off only. No thru traffic will be permitted north of 58th Street.

--There will be construction flaggers present at 57th Street to redirect southbound Ellis Avenue traffic to ensure pedestrian and motorists safety.

--There will be flaggers at 59th Street notifying motorists of the street closure.

--Contractors will be utilizing a 75 ton crane to install equipment on to the Hinds Laboratory.

--Pedestrian traffic will not be available on the west side of Ellis Avenue in front of Hinds Laboratory. Pedestrians will be directed to go around Hinds along the paths on the west side of Hinds Laboratory.

--Signage will be posted notifying motorists and pedestrians of the street and sidewalk closure.

--The work is weather permitting. In the event of inclement weather, the lift will take place on Sunday, June 21, 2009.

Please contact Jim Garcia, Project Manager for Facilities Services, at (773) 834-1825, with questions or concerns.

03-19-2009 12:45 PM Green TRAFFIC IN THE WEST PART OF CAMPUS BETWEEN DREXEL AND COTTAGE GROVE AND 56TH AND 58TH STREETS

Beginning in April the West Camp Utility Plant and the New Hospital Pavilion will impact traffic in the west part of campus between Drexel and Cottage Grove Avenues and between 56th and 58th Streets. The campus community can expect the following:

--On Cottage Grove Avenue between 58th and 57th Streets the west parking lane will be closed to vehicles.

--On 57th Street between Cottage Grove and Drexel Avenues the south (eastbound) parking and traffic lane of 57th Street will be closed. Eastbound traffic will be routed to the westbound driving lane and the westbound traffic will be routed to the north (westbound) parking lane.

--On Drexel Avenue the west parking lane between the Comer Emergency Department entrance and 57th Street will be closed.

--On Maryland Avenue between 56th Street and the south end of the West Campus Utility Plant the street will be closed from April 27, 2009 May 15, 2009.

--Traffic signage will be posted informing vehicles of the temporary street reconfigurations.

--Sidewalk signage will be posted to inform the public of the temporary street closures and sidewalk reconfiguration.

Please contact Derrick Bailey with Facilities Services at (773) 834-1411 or Elizabeth Lockwood with the Medical Center at (773) 834-2894 with questions or concerns.

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