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IT Services
| 05-14-2012 6:11 PM | Green |
RESOLVED: Power Loss on South Quads Affecting Phone Service May 14, 2012 - As of 6 p.m., ComEd has restored power and all network and telephone service is restored. Recap of event: At approximately 4:45 p.m., several buildings on campus lost power. Since one of the affected buildings also houses central telephone switches for the South side of the main Quads, buildings without power and other buildings on the South side of the Quads lost phone service when battery backup ran out between 5 and 5:15 p.m. ComEd restored power by approximately 5:40 p.m., and by 6 p.m., all network and phone service was operating normally. |
| 05-14-2012 5:20 PM | Red |
Power Loss on South Quads Affecting Phone Service May 14, 2012 - At approximately 4:45 p.m., several buildings on campus lost power. Since one of the affected buildings also houses central telephone switches for the South side of the main Quads, buildings without power and other buildings on the South side of the Quads will lose phone service as battery backup runs out. ComEd is aware of the problem and is working to restore service. |
| 05-09-2012 9:01 AM | Green |
RESOLVED: Power failure causes network outage for parts of campus May 9, 2012 - As of 8:55am all network gear is again functioning normally after a power hit at 7:40am May 9 2012 caused a loss of connectivity to some areas of campus, including Crerar Library and parts of the hospital. |
| 04-25-2012 9:20 AM | Green |
RESOLVED: Outlook Connections from Off-Campus Apr. 25, 2012 - As of 5 a.m., Outlook is working normally from off campus. Recap of event: An upgrade to a network interface caused some Outlook configurations to fail when connecting to xMail from off-campus. On the morning of Apr. 25, the upgrade was rolled back; Outlook should now be working normally. If you are still having trouble, contact the ITS Service Desk at 773-702-5800, via email at itservices@uchicago.edu, or get walk-in help at the TECHB@R on the first floor of Regenstein Library during reference desk hours. |
| 04-20-2012 8:32 PM | Green |
RESOLVED: xMail/Gargoyle Disruption Apr. 20, 2012 - As of 8:20 p.m., xMail and Gargoyle are operating normally and with full network redundancy. Recap of event: At approximately 2 p.m., a network interface malfunctioned in a way which caused xMail and Gargoyle to begin sporadically losing their network connections. Gargoyle resolved itself by approximately 2:15 p.m., but xMail continued to have issues until the problem device was disconnected at approximately 2:45 p.m., restoring xMail service but leaving us without network redundancy. ITS technicians continued to work with the vendor to track down the configuration issue which caused the outage and restored full network redundancy at approximately 8:20 p.m. |
| 04-18-2012 8:21 AM | Green |
RESOLVED: xMail Web Interface Outage Apr. 18, 2012 - As of 8:10 a.m., the xMail web interface is operating normally. Recap of event: An upgrade to a network interface this morning led to some people being unable to log in to the xMail email service over the web. The issue was tracked to a configuration issue and resolved by 8:10 a.m. If you attempted to connect during the outage, you may need to clear your browser cache before reconnecting; if you are unsure how to do this, contact the ITS Service Desk at 773-702-5800 or itservices@uchicago.edu. |
| 04-15-2012 6:48 AM | Green |
COMPLETED: Wireless Network Maintenance April 15, 2012 - At 6:40 a.m., the maintenance on the wireless controllers has been completed across campus and wireless service has been restored to full operation. |
| 04-10-2012 3:09 PM | Green |
RESOLVED: cMail Performance Apr. 10, 2012 - As of 3 p.m., cMail is working normally. Recap of event: At approximately 2 p.m. Tuesday, Apr. 10, a sudden spike in incoming email overloaded the back-end cMail mail servers. As a result, cMail users began experiencing poor performance, or were unable to connect. Between 2:30 and 2:45 IT Services technicians restarted the back-end service, returning performance to normal. |
| 03-09-2012 10:11 PM | Green |
RESOLVED - xMail, other service disruption Mar. 9, 2012 - As of 9:45 p.m. all services are operating normally. Recap of event: At approximately 8:20 p.m., a network issue caused several services in the 6045 Data Center (including xMail and Gargoyle, among other services) to began having severe performance issues and become unavailable. ITS staff were able to restart problem devices and restore service by 9:45 p.m. |
| 03-09-2012 4:36 PM | Green |
RESTORED: cTV Mar. 9, 2012 - As of 4:15 p.m., cTV is operating normally for web clients and most set-top boxes. A few set-top boxes are still seeing issues, but this appears to be due to a different problem; IT Services staff are working with the vendor to identify and resolve the issue for those boxes. |
Facilities
| 05-14-2012 7:27 PM | Green |
Power Outage in Campus Buildings May 14, 2012 Subject: Power Outage in Campus Buildings Locations: Interspersed At approximately 4:30PM this afternoon, partial or full power was lost in various buildings around campus. ComEd was contacted immediately and is working in conjunction with the University Electric Shop to determine the exact cause and solution. ComEd was on site as of 5:00PM. (Read More...) |
| 05-08-2012 5:46 PM | Green |
Sunny Gym Scaffolding Mobilization Location: Exterior of Sunny Gym, including Kenwood Mall Dates: Wednesday, May 9, 2012 through Thursday, June 7, 2012 Please be aware that scaffold mobilization will occur at Sunny Gym (Lab Schools) beginning on Wednesday, May 9, 2012 through Thursday, June 7, 2012. The campus community can expect the following during this work: (Read More...) |
| 05-04-2012 5:47 PM | Green |
Communication Conduit Repair at 60th & Ellis Subject: AT&T Communication Conduit Repair at 60th Street & Ellis Avenue Location: Intersection of 60th & Ellis Avenue Dates: May 7, 2012 - May 9, 2012 Please be aware that communication conduit repair will occur at the intersection of 60th Street & Ellis Avenue from May 7 through May 9, 2012. The campus community can expect the following during this work: (Read More...) |
| 05-04-2012 5:36 PM | Green |
Regenstein Swing Stage Mobilization Location: Pathway along the east facade of Regenstein Library Dates: Sunday, May 6, 2012 from 9:00am - 5:00pm Please be aware that swing stage mobilization will occur on the pathway along the east facade of Regenstein Library on May 6, 2012 from 9:00am - 5:00pm. The campus community can expect the following during this work: (Read More...) |
| 04-30-2012 12:08 PM | Green |
Edelstone Communication Conduit Repair Location: Edelstone Center along Ellis Avenue Date: April 30, 2012 - May 2, 2012 Please be aware that communication conduit repair will occur at the Edelstone Center from April 30 through May 2, 2012. The campus community can expect the following during this work: (Read More...) |
| 03-23-2012 4:47 PM | Green |
58th Street Plaza Soil Borings Location: Locations near the Bookstore and Surgery Brain Research Plaza Date: Saturday, March 24, 2012 Please be aware that soil borings will be performed on Saturday, March 24, 2012 from 8:00am through 8:00pm. The campus community can expect the following during this work: (Read More...) |
| 03-21-2012 11:38 AM | Green |
Chilled Water Pipe Modifications Location: Between Cobb and Swift Halls Dates: March 21, 2012 - March 25, 2012 Between Wednesday, March 21st and Sunday, March 25th, chilled water pipe modifications near Cobb and Swift Halls will take place. The work is necessary to improve cooling to campus buildings. The campus community can expect the following: (Read More...) |
| 03-19-2012 10:04 AM | Green |
Cobb Tunnel Shoring Location: Cobb Hall Sidewalk Underground Tunnel Dates: March 19 through March 23, 2012 Please be aware that tunnel shoring will take place over the week of spring break (March 19-23), daily from 7:00am-4:30pm, below the sidewalk along the east side of Cobb Hall. (Read More...) |
| 03-19-2012 9:56 AM | Green |
Ingleside Street Closure Location: Ingleside Avenue Dates: March 19 through March 23, 2012 Please be aware that Ingleside Avenue will be closed from Monday, March 19 through Friday, March 23 between 61st and 60th Streets for street work (removal of concrete obstruction and replacement of curbs) as indicated below. (Read More...) |
| 03-16-2012 11:40 AM | Green |
Midway Plaisance Restoration Location: Midway Plaisance and Ellis Avenue (East and West Sidewalks) Date: March 19, 2012 March 30, 2012 Please be aware that concrete and lighting restoration will occur at the Midway Plaisance from March 19 March 30, 2012. The campus community can expect the following during this work: (Read More...) |