The University of Chicago

The University of Chicago Status Announcement

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IT Services - Green
IT Services - Green
Facilities - Green
Facilities - Green

IT Services
03-18-2015 7:55 AM Green RESOLVED: Campus Connectivity Outage
Mar. 18, 2015 - At 6:46 a.m., internet connectivity was cut off between the campus and off-campus resources. Pre-existing connections usually remained open but new connections could not be opened across the campus border in either direction. ITS network engineers were able to isolate the problem to an error on the campus border firewall and restore normal service by 7:29 a.m.
03-04-2015 10:52 AM Green RESOLVED: Issue with Call Centers

Mar. 4, 2015 - As of 11 a.m. campus call centers are operating normally.

Recap of event: Between approximately 7:15 and 10:30 a.m. people trying to reach campus call centers may have experiencd long hold times or been unable to get through because of an issue on the back end call center servers. ITS engineers were able to re-synchronize the servers and normal service was restored gradually between 10:30 and 11 a.m.

03-04-2015 9:16 AM Yellow Issue with Campus Call Centers
Mar. 4, 2015 - We are currently experiencing an issue with campus call centers (including the ITS service desk) which may cause problems for people trying to reach those centers, including long hold times or an inability to get through. Email (or chat, if available) will still work normally. ITS engineers are working to resolve the issue.
02-18-2015 11:39 PM Green RESOLVED: Tank, Webshare, Business Objects, Website Disruption

Feb. 18, 2015 - As of 11:30 p.m., Tank, Webshare, Business Objects, and all websites are back up and running. Tank performance may be occasionally slow until disabled hardware can be fully repaired.

Recap of event: At approximately 3:15 p.m., a storage device failure disrupted a number of ITS services, including Tank fileshares; Webshare; and several campus websites (including,, and others). Additionally, Business Objects reporting service was disrupted due to dependency on Tank. ITS engineers and the vendor were able to restore service by 11:30 p.m.

02-12-2015 1:20 PM Green RESOLVED: Network Connectivity Issues

Feb. 12, 2015 - As of 1 p.m., campus network service is restored. Email to mailing lists was delayed during the outage and is currently being delivered.

Recap of event: At approximately 9:45 a.m., an equipment failure began causing network connectivity issues on the southeast side of campus. Buildings in that location had problems connecting to some services as well as general connectivity problems. Additionally, email to mailing lists was delayed, and VPN service was unavailable during the outage. ITS engineers are continuing to monitor the situation to make sure service remains stable.

01-27-2015 11:54 AM Green RESOLVED: Gargoyle/Student Systems Emergency Maintenance

Jan. 27, 2014 - As of 12 noon, Gargoyle, facultyaccess, staffaccess, Enrollment Manager, and are all now operating normally.

Recap of event: Overnight processing errors on the night of Jan. 26-27 caused data between Gargoyle and other applications to get out of sync. As a result, Gargoyle and related applications were brought down for emergency maintenance at 8 a.m. Jan. 27 to re-run the overnight processing. All applications were restored to normal service by 12 noon.

01-26-2015 3:37 PM Green RESOLVED - Workday Performance Issues

Jan. 26, 2015 - Workday is now operating normally.

Recap of event: On the morning of Jan. 26, Workday began experiencing intermittent performance issues due to a problem at the vendor's data center. The vendor was able to resolve the problem and restore normal service by 3 p.m.

01-16-2015 3:44 PM Green Workday Service Restored

Jan. 16, 2015 - Workday is now operating normally.

Recap of event: On the afternoon of Jan. 16, Workday began experiencing intermittent performance issues due to a problem at the vendor's data center. The vendor was able to resolve the problem and restore normal service by 3:35 p.m.

01-14-2015 6:49 PM Green RESOLVED: Network Latency Problem

Jan. 14, 2015 - As of 6:45 p.m., network service on campus is working normally.

Recap of event: At approximately 10:30 a.m. this morning, an issue arose on the campus network which caused slow performance or loss of connection for several applications, including Chalk, Delphi, Business Objects Reporting, cEikon, and some websites. People on the south side of campus also saw some generalized slow network performance, especially for off-campus connections. ITS network engineers were able to work around the problem and restore service by 6:45 p.m.

01-13-2015 10:01 PM Green RESOLVED: Campus Network Issue
Jan. 13, 2015 - At approximately 8:55 p.m. tonight, the campus network was cut off from the Internet. This includes connectivity to India, Beijing, and Hong Kong. Connectivity was restored at approximately 9:35 p.m. ITS engineers are monitoring the situation to make sure connectivity remains stable, and are investigating the source of the problem.
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03-11-2015 11:53 AM Green North Sciences Quadrangle - Phase 1
Project activity for phase 1 begins the week of March 16 in the North Sciences Quadrangle. Planned completion of phase 1 is by June 14. Phase 2 begins on June 15, and phase 3 begins on July 14. The entire project is planned for completion by Sept. 14.
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03-06-2015 4:46 PM Green Culver roof repairs
Beginning Monday, March 23, work to mitigate a drainage issue at the roof of Culver Hall will commence. Work is scheduled for completion by Friday, March 27, weather permitting.
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10-22-2014 11:00 AM Green Ryerson Waterproofing Repairs
Crews will execute repairs at the Ryerson Hall loading dock beginning at 7 a.m. Wednesday, Oct. 22. The work is scheduled to be complete by Wednesday, Oct. 29, weather permitting.
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09-29-2014 3:34 PM Green Harper Memorial Library - Interior Renovation
Beginning today, Sept. 29, interior renovations to improve classrooms, restroom and lecture halls will begin at the western portion of the Harper Memorial Library first floor.
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09-24-2014 1:52 PM Green Wall extension near Crerar Quadrangle
Pedestrian access through the loading dock area between Hinds Geophysics and the Bookstore will be permanently closed on Monday, Sept. 29. Crews will extend a wall in the Crerar Quadrangle to separate pedestrians from loading docks for safety reasons.
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09-22-2014 2:09 PM Green Rockefeller Chapel Water Main Repairs
Beginning Monday, Sept. 29, work to repair a water main at Rockefeller Chapel will commence. Work is scheduled for completion by Saturday, Oct. 4.
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07-01-2014 12:29 PM Green 5225 S. Cottage Grove Avenue
Construction activity will begin on Monday, July 7 to extend the fiber infrastructure to the new Facilities Services building. The work involves installation of conduit from the construction site at East 52nd Street and South Cottage Grove Avenue to East 55th Street and South Ingleside Avenue.
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07-01-2014 11:57 AM Green 58th and Ellis-pedestrian crossing
Construction crews will be on site beginning at 6 a.m. on Monday, July 7 to make corrections to elevations and to improve drainage to a section of pavement in the 58th Street and Ellis Avenue pedestrian crossing. This work will be noisy and dusty.
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06-30-2014 9:48 AM Green Update: Ellis Avenue Resurfacing
The asphalt restoration/repaving along a portion of Ellis Avenue between 56th and 57th Streets is scheduled to start at 7 a.m. on Tuesday, July 1, and complete by 4 p.m., weather permitting.
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06-10-2014 1:57 PM Green Ellis Parking Structure
Construction activities will begin on Tuesday, June 17 to improve the Ellis parking garage and renovate interior office space. The projects are schedule to be completed by September.
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