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IT Services - Green
IT Services - Green
Facilities - Green
Facilities - Green


IT Services
06-19-2014 8:22 AM Green RESOLVED: answers.uchicago.edu knowledgebase unavailable

June 19, 2014 - As of 1:00 a.m. on June 19, 2014 the answers.uchicago.edu knowledgebase has been restored to normal operation.

Recap of event: At approximately 8:20 a.m. on June 18, 2014, the answers.uchicago.edu knowledgebase became unavailable due to a network problem at the off-campus provider which hosts the service for us. ITS engaged with the provider and answers.uchicago.edu was partially restored by 10:30 a.m. on June 18, 2014, but content was read-only while full recovery was in progress. As of 1:00 a.m. on June 19, 2014 full service was restored and content was once again able to be edited.

05-16-2014 5:55 PM Green RESOLVED: Network issues affecting campus

May 16, 2014 - As of 5:45pm all services have been restored.

Recap of event: At approximately 2:45pm this afternoon we experienced a networking outage at one of our data centers. Some of the services which may have been affected include email services, HR systems (including payroll), authentication services, secure wireless, instant messaging, Chalk, my.uchicago.edu and web sites hosted at the university. Most services were restored shortly before 4:00pm, with wireless restored at 4:30pm and VPN restored at 5:00pm. Employee self service (ESS), delphi budget reporting and business objects reporting were restored at 5:45pm.

05-14-2014 3:14 PM Green RESOLVED: Issues with Secure Wireless Service

May 14, 2014 - As of 2:45 p.m. the secure wireless networks - uchicago-secure and eduroam are once again fully operational.

Recap of event: At approximately 1:40 pm this afternoon ITS began receiving reports of problems connecting to the secure wireless networks - uchicago-secure and eduroam across campus.  ITS Network Engineers discovered a component of the secure wireless network was not properly handling authentication, preventing new connections to either network. Individuals who were already connected were not affected. ITS was able to restore service by switching to a backup server, allowing authentication to resume. ITS Network Engineers will be working with the vendor to identify a fix and prevent this from recurring.

05-12-2014 12:01 PM Green RESOLVED: Hinds Data Center Power Outage

May 12, 2014 - As of 11:45 a.m., the Hinds Data Center is back on-line and fully operational.

Recap of event: At approximately 3 a.m. this morning, a power issue in the Hinds Data Center led to a failure with network equipment in the area, resulting in wired and wireless network being down in Hinds and the Center for Integrative Science. Wired and wireless connectivity was restored shortly before 8 a.m., however the Hinds Data Center remained off-line while full power, lighting and cooling was restored. All services were fully restored by 11:45 a.m.

04-29-2014 12:33 PM Green RESOLVED: Wireless Outage
Apr. 29, 2014 - At approximately 12 noon, a wireless controller on campus spontaneously rebooted due to a software bug. Wireless access on campus was disrupted for approximately 15 minutes while the service failed over. ITS engineers will be working with the vendor to identify a fix and prevent this from recurring.
04-14-2014 12:59 PM Green RESOLVED: Widespread Systems Outage

Apr. 14, 2014 - As of 1 p.m. email is back up, though some users may still see slow performance for a while as their mailboxes finish resynchronizing. All other services are operating normally.

Recap of event: At approximately 4 a.m. a power equipment failure at the 6045 data center caused a widespread service outage, including email, secure wireless, web authentication, my.Uchicago, and several administrative applications. Service was fully restored by 1 p.m.

04-03-2014 3:05 PM Green RESOLVED: Network Issues on Campus

Apr. 3, 2014 - As of 1:30 p.m. network service on campus is operating normally.

Recap of event: At approximately 6 a.m. this morning, a power spike related to the concurrent electrical storm led to a failure of network equipment in several buildings on campus, including Burton Judon Courts, Erman Biology, Rockefeller Chapel, Judd Hall, and 5736 Woodlawn. By 10 a.m. service was restored to all sites except Erman and Rockefeller; service to those two buildings was restored by 1:30 p.m.

03-21-2014 8:05 PM Green RESTORED: Voicemail Service

Mar. 21, 2014 - As of 7:45 p.m. voicemail is functioning normally.

Recap of event: At approximately 4:30 p.m., a power issue caused a legacy voicemail system still used by several departments on campus to crash. ITS voice engineers were able to work with the vendor to fully restore service by 7:45 p.m.

02-11-2014 3:22 PM Green RESOLVED: Issues with DHCP (wireless and wired network)

Feb. 11, 2014 - As of 3:15 p.m. all network services are operating normally.

Recap of event: At approximately 2 p.m. a CPU spike on our primary DHCP server caused it to fail. Since DHCP provides dynamic network addressing to wireless devices and many wired devices on campus, the dependent devices began to lose their network connections beginning around 2:15 p.m. ITS network engineers were able to force a fail over and restore full service by 3:15 p.m., and will be investigating the cause of the CPU spike to ensure this does not happen again.

11-27-2013 10:38 AM Green RESOLVED: UChicagoTime time recording application inaccessible

November 27, 2013. Access to UchicagoTime has been restored by the vendor.

Recap of event: Routine overnight maintenance by the vendor of UChicagoTime exceeded the scheduled window, leaving the application inaccessible. The service was restored for staff submitting their time at approximately 10:00am with full restoration around 12:00pm.

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Facilities
07-01-2014 12:29 PM Green 5225 S. Cottage Grove Avenue
Construction activity will begin on Monday, July 7 to extend the fiber infrastructure to the new Facilities Services building. The work involves installation of conduit from the construction site at East 52nd Street and South Cottage Grove Avenue to East 55th Street and South Ingleside Avenue.
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07-01-2014 11:57 AM Green 58th and Ellis-pedestrian crossing
Construction crews will be on site beginning at 6 a.m. on Monday, July 7 to make corrections to elevations and to improve drainage to a section of pavement in the 58th Street and Ellis Avenue pedestrian crossing. This work will be noisy and dusty.
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06-30-2014 9:48 AM Green Update: Ellis Avenue Resurfacing
The asphalt restoration/repaving along a portion of Ellis Avenue between 56th and 57th Streets is scheduled to start at 7 a.m. on Tuesday, July 1, and complete by 4 p.m., weather permitting.
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06-10-2014 1:57 PM Green Ellis Parking Structure
Construction activities will begin on Tuesday, June 17 to improve the Ellis parking garage and renovate interior office space. The projects are schedule to be completed by September.
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06-10-2014 10:33 AM Green Campus North Residence Hall and Dining Commons
Construction begins on Monday, June 16 for the 800-bed residence hall and dining commons. The building is scheduled to complete before the start of autumn quarter 2016.
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06-09-2014 4:50 PM Green Pick Hall Exterior Repairs
Roof and façade repairs will begin at 8 a.m. on Monday, June 16 at Pick Hall and continue through Friday, September 19.
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04-01-2014 1:59 PM Green Medical Center Parking
The City of Chicago will close a portion of 57th Street between Cottage Grove Avenue and south Maryland Avenue beginning Monday, April 7 through Friday, Aug. 22 to accommodate construction of an eight-story parking garage near the Center for Care and Discovery. The garage is set to open in February 2015.
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03-28-2014 2:35 PM Green Construction at 5225 S. Cottage Grove Ave.
Below are the site activities for the construction project located at 5225 S. Cottage Grove Ave. for the next two weeks. Work will take place Monday through Saturday; noisy construction will not begin before 8 a.m. and standard working hours will be 8 a.m. to 8 p.m.; Sunday working hours are 10 a.m. to 8 p.m.
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03-28-2014 2:23 PM Green Campus North Field Relocation to south 61st Street and Woodlawn Avenue
Beginning at 8 a.m. on Wednesday, April 2, the construction fencing around the campus north field relocation will be expanded.
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